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Shipping Returns Made Easy

Need to return an item? No need to call or email - you can do it all online in minutes.

If you wish to return an item within 30 days of shipment, simply go through returns made easy online. Customers are responsible for any item lost or damaged in return shipping so we recommend insuring the package. Just complete the form (or a copy) on the back of your invoice and send it along with the merchandise you're returning. Returns should be sent to:

TGW Returns Department
1321 Opportunity Parkway, Suite 400
Greenfield, IN 46140

Returns must be initiated within 30 days of shipment.

Perishable items are not returnable unless damaged or defective upon delivery, Contact Us for details.

Items with customization or personalization cannot be returned unless they are damaged, defective, or incorrect due to TGW® error, Contact Us for details.

Gift Cards and e-gift cards may not be returned. Gift cards are also not redeemable for cash, except where required by law.

If you receive a DEFECTIVE item please go through returns made easy online.

If you receive INCORRECT, DAMAGED OR MISSING items, please Contact Us.

Our Satisfaction Guarantee/Return Policy does not cover any item for ordinary wear and tear, damage caused by accident, natural disaster, improper care or use, or the natural breakdown of colors or materials over extended time and use.

Any returns received that do not qualify for our Satisfaction Guarantee/Return Policy will be returned to the customer at their expense. When possible, the expense will be charged to the credit card on file for the purchase. This includes items that are non-returnable, damaged, mis-used or not purchased from TGW®.

We do not provide an exchange option. Simply place a new order for the desired merchandise. Since items tend to sell out quickly; we recommend immediately placing an order for the replacement merchandise.

Flat-rate shipping labels are available to eligible U.S. customers online or through Customer Service. Flat-rate shipping label fees will be deducted from your merchandise credit/refund.

Shipping labels, besides the courtesy label attached to your invoice, are emailed and will need to be printed by the customer.

Oversized / heavy items may require additional return shipping, you will be notified during the return process online.

Packages refused by customers will be refunded for merchandise total only, shipping and handling charges for both the delivery and return shipping are non-refundable.

Refunds and merchandise credits are for returned merchandise total only, shipping and handling charges are non-refundable. If a coupon was used on the order, you’ll receive a refund/credit, minus the coupon value.

TGW® reserves the right to limit or decline returns.

Commercial Accounts have a 30-day return policy.

If you have questions, please Contact Us

Effective 06/12/2019

Click for details on our Satisfaction Guarantee / Lowest Price Guarantee

We reserve the right to update our return policy at any time and without prior notice by posting the revised version on our site. These changes will be effective as of the date we post the revised version on our site.