TGW.com - The Golf Warehouse
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Phone: 888-746-7849
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The Golf Warehouse
8851 East 34th Street North
Wichita, KS 67226
US Customer Service: 1-888-838-5551
Int. Customer Service: 001-316-858-0470
Customer Service Hours:
Mon.-Fri. 7 a.m.-11 p.m.,
Saturday & Sunday 7 a.m.-8 p.m., CST
US Customers: 1-316-858-0456
Int. Customers: 001-316-858-0456
Download Order Form (PDF Format)

Email: cs@tgw.com
Customer Service
Order Status / Tracking Online Returns / Exchanges Other Customer Service Issues
Track the arrival of your order from the minute you place it. See details of your order?s status as it?s en route.

Track Your Order
Not what you expected? If you are not 100% satisfied with your purchase, you can easily exchange or return it online.

Go To Online Returns
US: 1-888-838-5551
International: 001-316-858-0470

Mon.-Fri. 7 a.m.-11 p.m.,
Saturday & Sunday 7 a.m.-8 p.m., CST

We Listen

We greatly appreciate your feedback and hope to build a better site because of it. We want you to know we're here to serve you.

Frequently Asked Questions
Don't see your question/answer below? Visit our FAQs answer page

Q. Why isn?t a promotion you?re running working with the items I am trying to buy?

A. Due to manufacturer policies, some products will not qualify for every promotion.
There are a few products that cannot participate in free shipping offers. Therefore, if you have a non-qualifying item in your cart, as well as other merchandise that does qualify for free shipping you will receive prorated shipping as opposed to free.

A number of items are non-discountable and are excluded from price promotions. Multiple offers that include price reductions cannot be combined. All non-discountable items are identified by the statement ?Discounts cannot be applied to this product? which is located near the ?ADD TO CART? button.

We apologize for the inconvenience. If you have any other questions, please don?t hesitate to contact customer service at 1-888-838-5551, email us (cs@tgw.com) or live chat with us.

Q. How can I track the status of my order?

A. Use our Order Status / Tracking interface to track your orders online. Express Order Customers can enter their order id & either their billing zip code or last name. Customers with TGW accounts can simply login to see the status of their complete order history.

Q. What are the policies for returns and exchanges?
A. If you are not 100% satisfied with your purchase, you can easily exchange or return your item online. Items must be in new and unused condition and returned within 30 days after the item was purchased. more
Q. How can I opt-out of marketing emails?

A. You can opt-out of marketing emails by clicking here, filling out the ?email address? field and clicking the ?unsubscribe? button. You may also contact customer service by clicking here and requesting the removal of your email address. If you choose to opt-out, you will still receive emails regarding your orders (i.e. shipping confirmations, back-order notifications, etc).

Q. How can I tell what items are covered under the playability guarantee?
30-Day Playability Guarantee
A. If you are not 100% satisfied with your purchase, you can easily exchange or return your item online. Items must be in new and unused condition and returned within 30 days after the item was purchased. more
Q. How can I verify that the website is secure?

A. All transactions are taken over a secure server connection. You may note the https in the URL of our order submission page. This means that your information is not accessible to everyone else. All transactions are fully encrypted through PGP Business Security. PGP allows us to encrypt all information being transmitted to TGW. more

Q. How will I know what the shipping charges are?
Calculate Shipping
A. After adding a product to the shopping cart, hit the "Calculate Shipping" button. Enter your city, state, zip & country and hit the "Submit" button to calculate your shipping charges.
Q. Once my order is placed, how quickly will it ship?

A. Orders placed using Standard Ground are shipped within 48 hours. Orders must be placed by 1:00 PM (CST) Monday-Friday in order to be eligible for that day's "Next Business Day" or "2nd Day" air shipments.

"2nd Day" orders placed on Thursday by 1:00 PM CST will arrive Monday. "Next Business Day" orders placed on Friday before 1:00 PM CST will arrive Monday. (Saturday Delivery upgrade available.) All orders placed on Saturday or Sunday will not be shipped until Monday. Please take this into consideration when selecting a shipping method.

Special Order items will be shipped promptly after verification.

Q. How do I find products on your website?
A. There are three basic ways you can search for products at TGW.com - The Golf Warehouse. First, you can use our "Search" feature. Simply type in the item you're looking for and hit the "Go" button. The website will take you to a listing of all products matching your search criteria.

Second, you can search for products for each specific manufacturer by using the drop-down menu next to the "Search" box. Select a manufacturer and proceed to a page featuring links and products specific to that manufacturer.

Lastly, you can use our tab navigation located towards the top of every page to search for products by category. Click a tab to expand it to a listing of a variety of categories.
Quick Links

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Get the latest exciting deals and special promotions delivered right to your inbox by signing up here.

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Have incredible golf savings delivered to you in the mail.
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Custom Clubs
Use our online custom club fitting section to order the clubs you want with the specifications which best fit your swing. And in many cases, at no or very little additional cost.
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Corporate/Tournament Products
If you need gifts for clients, apparel for employees, prizes for tournaments or to outfit your team, we can help.
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Shipping Information
TGW continually negotiates with top shippers to provide the lowest possible shipping charges available.
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Price Match
Find a lower price and we will match it! It's that simple! This guarantee applies to both in stock and out of stock merchandise (as long as the product is available from the manufacturer).
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Warranties
All products carry a full manufacturer?s warranty. Should you have a problem within the manufacturer?s warranty period TGW will do everything possible to assist you in taking care of your particular situation.
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Non-Discountable Items
Certain products are excluded from price promotions due to manufacturer's restrictions.
more
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Some exclusions apply.
All Titleist, FootJoy, &
Pinnacle items and all
PING clubs are excluded.
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Company Info
About The Golf Warehouse
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Mulligan 30-Day Playability Guarantee
Wichita Retail Store
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Why We Don't Always Show Prices
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