“As the CEO, I’m always asking our associates to look at every decision through the eyes of those shopping our site and who have equal passion for the game. ‘What problems can we solve for our customer?’ is a mantra of mine.
“If we haven’t solved your problem or if you have a suggestion to make the experience better for players like yourself, I welcome your thoughts and the opportunity to act on your passion. And if you have a critique or we haven’t met your expectations in some way, rest assured: I personally guarantee your note will be promptly and earnestly considered. Email Customer Service at we_listen@tgw.com
(If your email was in regards to a service issue – you need order tracking information, you need to take advantage of our Fast Exchange, Free Shipping program, etc - please email us)
“The relationship between The Golf Warehouse and its customers remains our top priority. Our mission is to establish and maintain our family of sites, tgw.com, baseballsavings.com, softballsavings.com and soccersavings.com, as benchmarks in customer satisfaction.
“Your feedback plays an essential role in determining how to modify The Golf Warehouse to better suit your needs.
“We want to hear from you. Drop us a line at we_listen@tgw.com.
- How can we make the site easier to use? What do you like?
- What do you dislike?
- How can we make it faster and better to serve your needs more effectively?
“You might have noticed our current motto somewhere on our site:
Shop BETTER. PLAY better. 100% GUARANTEED
Our goal is to improve your playing experience by presenting the best selection at the best prices and to make your shopping experience as fast and time efficient as possible. And we stand behind everything we sell. End of story.
“We look forward to hearing from you. We greatly appreciate your feedback and hope to build a better site because of it."
- Brad Wolansky, CEO
For Customer Service-Related Issues:
If you have an immediate issue, need, or question on a specific order, please use
cs@tgw.com for a reply from one of our friendly
customer service representatives. |
