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| EZ-Returns & Exchanges - Do It Online! |
| Not what you expected? If you are not 100% satisfied with your purchase, you can easily exchange or return your item online. Item must be in new and unused condition and returned within 60 days after the item was purchased. |
| Return Or Exchange Online - It's Easy - Follow These Simple Steps |
1. Log into "Account" or click "Order Status/Tracking" in top navigation.
Click here to go to "Order Status/Tracking"
2. In "Order History", select the order number you wish to return/exchange.
3. Click the "Return/Exchange Request" button next to the product you wish to return/exchange.
4. From the drop-down menu, select your return/exchange reason.
5. Choose your UPS Authorized Return Service (ARS) method (see details below).
6. Click "submit" to process your return/exchange request.
Completion of these steps will provide a link to print a shipping label.
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30-Day Playability Guarantee
In an effort to provide the highest level of comfort when making a purchase, we offer a 30-day playability guarantee on select items. |
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Warranty
All products carry a full manufacturer warranty. Should you have any problem, TGW will do everything possible to assist you. |
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| UPS Authorized Return Service (ARS) Details |
Exchanges - Free Ground Shipping
Items must be in new & unused condition. ARS fees will be waived. Exchange value can be used for any items at TGW.
Free Ground Shipping only applies to online exchanges. |
Returns - UPS Drop Off - Your Cost $6.99*
UPS offers over 70,000 access points, including UPS drop boxes. Go to UPS.com to find a convenient UPS location. You can also drop off at any UPS Store, authorized shipping outlet or with any UPS driver. Packages must fit inside the drop box. Do not leave on or near the drop box. |
Returns - UPS Pick Up - Your Cost $8.99*
For only $2.00 extra, simply call 1-800-742-5877 with the tracking number from your return label to schedule a pick-up at your home or office. |
*The return cost will be deducted from your merchandise credit or refund. UPS Authorized Return Service is only available to our customers in the Continental US.
* Return shipping rates apply to continental U.S. only. |
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• Please do not send items to the manufacturer; we take care of everything.
• When returning a product, all parts, pieces, accessories, manuals, warranty information and printed materials must be in the original packaging with the product in order to be eligible for a full refund or exchange.
• Custom orders, personalized items, open videos, DVD's and computer software are non-refundable. |
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