Contact Us By Mail
The Golf Warehouse
8851 East 34th Street North
Wichita, KS 67226
Contact Us By Phone
US Customer Service: 1-888-838-5551
Int. Customer Service: 001-316-858-0470
Customer Service Hours:
24 hours a day, 7 days a week
Contact Us By Fax
US Customers: 1-316-858-0456
Int. Customers: 001-316-858-0456
Download Order Form (PDF Format)
Live chat or Email Us
Order Status / Tracking
Online Returns / Exchanges
Other Customer Service Issues
24 hours a day / 7 days a week
We greatly appreciate your feedback and hope to build a better site because of it. We want you to know we're here to serve you.
Frequently Asked Questions
Don't see your question/answer below? Visit our FAQs answer page
A. Due to manufacturer policies, some products will not qualify for every promotion.
There are a few products that cannot participate in free shipping offers. Therefore, if you have a non-qualifying item in your cart, as well as other merchandise that does qualify for free shipping you will receive prorated shipping as opposed to free.
A number of items are non-discountable and are excluded from price promotions. Multiple offers that include price reductions cannot be combined. All non-discountable items are identified by the statement “Discounts cannot be applied to this product” which is located near the “ADD TO CART” button.
We apologize for the inconvenience. If you have any other questions, please don’t hesitate to contact customer service at 1-888-838-5551, email us (email@example.com) or live chat with us.
A. Use our Order Status / Tracking interface to track your orders online. Express Order Customers can enter their order id & either their billing zip code or last name. Customers with TGW accounts can simply login to see the status of their complete order history.
A. You can opt-out of marketing emails by clicking here, filling out the “email address” field and clicking the “unsubscribe” button. You may also contact customer service by clicking here and requesting the removal of your email address. If you choose to opt-out, you will still receive emails regarding your orders (i.e. shipping confirmations, back-order notifications, etc).
A. All transactions are taken over a secure server connection. You may note the https in the URL of our order submission page. This means that your information is not accessible to everyone else. All transactions are fully encrypted through PGP Business Security. PGP allows us to encrypt all information being transmitted to TGW. more
A. Orders placed using Standard Ground are shipped within 48 hours. Orders must be placed by 9:00 AM (CST) Monday-Friday in order to be eligible for that day's "Next Business Day" or "2nd Day" air shipments.
"2nd Day" orders placed on Thursday by 9:00 AM will arrive Monday. "Next Business Day" orders placed on Friday before 9:00 AM will arrive Monday. (Saturday Delivery upgrade available.) All orders placed on Saturday or Sunday will not be shipped until Monday. Please take this into consideration when selecting a shipping method.
Special Order items will be shipped promptly after verification.
Second, you can search for products for each specific manufacturer by using the drop-down menu next to the "Search" box. Select a manufacturer and proceed to a page featuring links and products specific to that manufacturer.
Lastly, you can use our tab navigation located towards the top of every page to search for products by category. Click a tab to expand it to a listing of a variety of categories.
Sign-up for special offers from TGW
Get the latest exciting deals and special promotions delivered right to your inbox by signing up here.
Have incredible golf savings delivered to you in the mail.
Use our online custom club fitting section to order the clubs you want with the specifications which best fit your swing. And in many cases, at no or very little additional cost.
If you need gifts for clients, apparel for employees, prizes for tournaments or to outfit your team, we can help.
TGW continually negotiates with top shippers to provide the lowest possible shipping charges available.
Find a lower price and we will match it! It's that simple! This guarantee applies to both in stock and out of stock merchandise (as long as the product is available from the manufacturer).
All products carry a full manufacturer’s warranty. Should you have a problem within the manufacturer’s warranty period TGW will do everything possible to assist you in taking care of your particular situation.
Certain products are excluded from price promotions due to manufacturer's restrictions.