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Privacy Policy
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This Privacy Statement describes the practices pertaining to the collection and handling of personal information from visitors to The Golf Warehouse™. The Golf Warehouse is part of the Redcats® USA, L.P. family of companies, which currently includes 13 different brands.
The statement does not pertain to the privacy practices for other sites, and we encourage those who visit external sites from links within
The Golf Warehouse to read the privacy policy statements of those sites. If you have questions or concerns regarding this statement, you can
contact us via the following: - Online: Click here to contact The Golf Warehouse via email
(customerservice@tgw.com)
- Phone: 1-888-838-5551
- Mail: The Golf Warehouse, 8851 East 34th Street North, Wichita, KS 67226
In order to make you feel comfortable and secure in our online store, The Golf Warehouse has taken steps to guard your security while
making purchases online. The Privacy Statement describes:
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Information Collected
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When you visit The Golf Warehouse, in order for us to provide you with the products or services that you have requested, you may be asked to
provide us with personally identifiable information. For example, when you order a product, you will undergo a checkout process, during which
you will be asked for your shipping and billing addresses, a daytime phone number, your email address, and your credit card number or other
payment-related information. When purchasing age-restricted products, you will also be asked for your date of birth. If you request one of
our newsletters or send an inquiry to one of our customer service representatives, we will also store a record of your request along with your
email address. In addition, our Web servers track various technical details about your visit, such as your computer's IP address and which
pages you visited, however that information does not typically contain any personally identifiable information about you.
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Use of Information
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The information we collect is used to provide the products and services that you have requested or that we think you might have an interest
in. It is also used to improve the content of our Web site, to notify you of problems with your requests, or to update you about changes to
our Web site.
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Information Sharing
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In order to operate this Web site and in order to provide you with the products and services you have requested, we occasionally need to share
information with third parties. We may transmit your personal information to service providers who assist us in processing orders, shipping
products to you, processing your payment information, sending you catalogs, conducting surveys, on and offline sweepstakes, sending you
emails and newsletters, and helping us decide whether to extend credit to you. We have agreements with these service providers that they will
protect your privacy in accordance with our standard Privacy Policy statement. Some of those organizations may have their own Privacy
Statements that may give you additional protections, so you are encouraged to read those statements when presented to you.
We use Omniture, to help us gather and analyze information about our customers (anonymous traffic, and from time to time, individual user
activity) on our website. Omniture's only role is to help us conduct our business and deliver the most relevant products and services. They are
not permitted to use your personally identifiable information for any secondary purposes.
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Aggregate Information
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The Golf Warehouse may also use data to improve marketing and promotional efforts, to statistically analyze site usage, to improve content
and product offerings, and to customize site content, layout, and services. Additionally, this data may be shared with third parties on an
aggregated basis.
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Opting Out
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The Golf Warehouse provides site visitors with the opportunity to opt-out of receiving our online communications. If you would like to opt-out
of receiving email communications (other than emails related to a particular order for which you cannot opt out), click here. Requests to unsubscribe from email are
processed immediately, but you could continue to receive emails, which entered the system prior to processing your request, for up to two days.
To discontinue the receipt of postal mail, please click here to email Customer Service asking
that your name be removed from our postal mailing list. Please note that you may continue to receive mailings, which entered the system prior
to processing your request, for up to 12 weeks. Any mailings that you may receive during this time period do not reflect your subscription
status, and we ask you to please disregard them.
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Sweepstakes Referrals and Tell-A-Friend
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If you elect to use the Tell-A-Friend service to inform a friend about a special product on the website or use the Sweepstakes Entry form to
enter a referral, you will be asked for an acquaintance's name and email address. The Golf Warehouse will automatically send this person a
one-time email inviting them to either view the product, in the case of Tell-A-Friend, or register to sign-up for the sweepstakes, in the
case of the Sweepstakes Entry. These emails may also contain links promoting other areas of our website.
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Information Disclosure Required by Law
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If required by law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a
subpoena, warrant, or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request,
proof of the identity of the law enforcement official making the request, and we will take steps to authenticate the validity of the request.
Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis
according to the need and urgency, as well as the particular law enforcement agency making the request.
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Cookies
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A cookie is a block of text placed in a file on the user's hard drive by a Web site you've visited. These types of cookies cannot identify an
individual user specifically, such as by name or address, unless the cookie data is attached to personally identifiable information such as
online registration. The Golf Warehouse uses cookies to observe our site visitor's navigation and track page use. This helps us identify ways
to improve the shopping experience. Cookies used for this purpose are not attached to personally identifiable information.
The Golf Warehouse also uses cookies to perform functions that must be tied to a specific visitor, such as keeping track of the items in the
shopping cart. Cookies serving this purpose are saved for a designated period of time in case the visitor's session expires or they return
to complete a purchase within that time frame.
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Visitor Options
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Other than receiving emails from us regarding your orders, if you do not want to receive email from us in the future, please let us know by email, by calling, or by writing to us at the above postal
address and telling us that you do not want to receive email from our company. Click Here for our contact information.
If you provide us with your email address, you may receive messages about your order status, issues regarding the operations of this Web site,
and messages from subsidiaries of The Golf Warehouse and other companies with operational relationships to The Golf Warehouse. You may
modify your email preferences by clicking here or by calling 1-888-838-5551.
If you provide us with your postal address, you may receive periodic catalogs from us, or other notices containing information about new
products and services. On occasion, we may make our postal mailing address lists available to subsidiaries and affiliated companies that are
part of The Golf Warehouse family of companies. We may also make our postal mailing address lists available to other direct mail companies
who we believe may have products and services of interest to our customers. However, we do not share email addresses with any outside
organizations for marketing purposes. If you do not wish to receive postal mailings from The Golf Warehouse, its subsidiaries, or third-party
organizations, please let us know by sending an email, calling, or writing to us at the above postal address. Click Here for our contact information. Please provide us with your
exact name and postal address and state the lists from which you wish to be removed so that we can be sure your information is removed from
future mailing lists.
We will request your telephone number or facsimile (FAX) number, and if you provide it, you may receive telephone or FAX contact from us with
information regarding your orders or requests for information. We do not share phone or FAX numbers with third parties for marketing purposes.
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Security
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The Golf Warehouse values your business and is committed to doing everything possible to make our online ordering process secure. As always,
our 100% satisfaction guarantee applies to any and all purchases from The Golf Warehouse.
Any credit card information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer).
The Golf Warehouse Web site uses SSL to communicate with secure browsers like Netscape and Internet Explorer. These browsers encrypt your
credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted
between your computer and our server.
Once you have completed your order online, our security procedures do not end. We take appropriate precautions to protect the security and
privacy of the information stored on our computer networks. Many of the systems which store your personal information are not connected to the
Internet, reducing the likelihood of security breaches. Our systems are also housed in secure facilities, and access to your data by our
employees is limited to those in highly specified roles, controlled by password protected systems, and monitored for abuse.
If you are still unsure of giving your credit card over the Internet, please feel free to phone, fax, or mail your order to us. For telephone
ordering or assistance, please call 1-888-838-5551. Our fax number for orders is 1-888-838-5557. Or, send your order to:
The Golf Warehouse, 8851 East 34th Street North, Wichita, KS 67226
If you have any further question regarding your online security, please click here to email
us or contact us by phone at 1-888-838-5551.
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Children
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In accordance with federal law, we do not knowingly collect personally identifiable information from children under age 13 without the
verifiable permission of a parent or guardian. If you are under age 13, you are welcome to browse our Web site. However you are not permitted
to use any of the features of our site that require the collection of any personally identifiable information. If we determine that we have
erroneously collected a child's information, we will immediately undertake to delete that data from our records.
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Notification of Change
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The Golf Warehouse reserves the right to change this policy at any time. The Golf Warehouse privacy policy will be kept up-to-date and
clearly posted on our web site. This privacy policy was last updated on October 20, 2009.
Questions?
Email us at: customerservice@tgw.com
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