TGW.com - The Golf Warehouse
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About The Golf Warehouse
Internet Security
Passwords
Privacy Statement
Terms of Use
Contact Us
TGW Mulligan Club Playability Guarantee
60 Day Wearability Guarantee
Warranties
Returns
Special Orders
About Our Prices
International Customers
Currency
Associates of TGW, Baseball Savings, Softball Savings & Soccer Savings

From internet golf pioneer to industry leader, The Golf Warehouse (TGW.com) took its first order in April 1998 and became one of the world’s first online golf retailers. Starting as a small family-operated company with only four full-time employees TGW has since grown to approximately 250 team members. In May 2000, TGW moved into the 105,000 square foot building located at 8851 East 34th Street and now, with over 230,000 square feet of warehouse space devoted to a huge selection of golf related products, The Golf Warehouse has become Golf’s #1 Online Superstore.

In 2005, BaseballSavings.com and SoftballSavings.com became siblings to the TGW family with substantial progression occurring during the following years. Over 20,000 baseball and softball products are available to choose from. Baseball Savings’ internet sales continue to increase and the first Baseball Savings mail-order catalogs began shipping in 2010.

On October 28, 2010, SoccerSavings.com joined its golf, baseball and softball counterparts and with an ever growing inventory, great service and pricing is already experiencing incredible growth.

We hope you enjoy browsing through the roughly 40,000+ items available via our online golf catalog. The Golf Warehouse brings together a team of dedicated people who love golf and believe it is their job to provide enthusiastic customer service and support to golfers who demand the best performing, name brand products, at reasonable prices. A commitment that will assure that each and every customer has a rewarding and enjoyable shopping experience. With The Golf Warehouse offering so many name brands and quality products at the best prices, there is no need for golf enthusiasts to go anywhere else!

The Golf Warehouse is featured in the Forbes Magazine's Best of the Web for 2002 and 2003. Click here to read more about it.

Have a great day and enjoy your game!


Internet Security

Security of your online transaction is paramount at The Golf Warehouse. All transactions are taken over a secure server connection. You may note the https in the URL of our order submission page. This means that your information is not accessible to everyone else. Any credit card information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). The Golf Warehouse Web site uses SSL to communicate with secure browsers like Netscape and Internet Explorer. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server. Customers on a global scale can shop privately, confidently and securely.

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Passwords
The Golf Warehouse uses user names and passwords for two main reasons: 1) User Name and passwords provide security for your account information. No one can view your information without the correct password and user name. When you pick a username and password choose something that only you know and that others cannot easily guess. 2) User names and passwords make it easy for you (and only you) to check out next time you visit The Golf Warehouse. If you forget your password, please contact The Golf Warehouse by phone.

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Privacy Statement
The Golf Warehouse is very concerned with protecting your privacy. Please click on the link below to read our revised privacy policy.

Click Here To Read Our Privacy Policy.

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Terms of Use
The Golf Warehouse, like other ecommerce merchants, has developed basic terms that control the use of this website. Please click on the link below to read our Terms of Use.

Click Here To Read Our Terms of Use.

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Contacting Us

By Email:
Questions: - How Can We Help You?
Comments: - Tell Us What You Think of The Golf Warehouse

By Phone:
US Customer Support: 1-888-838-5551 (toll free) M-F 24 hours/day CDT, Sat-Sun 9am-6pm CDT (Closed Thanksgiving Day & Christmas Day)
US Phone Orders: 1-888-838-5551 (toll free) (toll free) M-F 24 hours/day CDT, Sat-Sun 9am-6pm CDT (Closed Thanksgiving Day & Christmas Day)
International Customers: 001-316-838-2199 M-F 24 hours/day CDT, Sat-Sun 9am-6pm CDT (Closed Thanksgiving Day & Christmas Day)
International Phone Orders: 001-316-838-2199 M-F 24 hours/day CDT, Sat-Sun 9am-6pm CDT (Closed Thanksgiving Day & Christmas Day)

By FAX:
US Customers: 1-316-838-5557
International Customers: 001-316-838-5557
Download Order Form (PDF format)

By Mail:
The Golf Warehouse
8851 East 34th Street North
Wichita, KS 67226

Enter Contest (By Mail):
To enter the Sweepstakes drawing, please fill out: a 3x5 card on which you have printed your first and last name, street address and phone number and send to: The Golf Warehouse, The Guide Outdoors Network Sweepstakes P.O.Box 3566 St Cloud, Mn 56397-3566.

Please enter once a month to increase your chances.

To obtain a copy of the Official Rules: Send a self-addressed, stamped envelope to: The Golf Warehouse, The Guide Outdoors Network Sweepstakes Rules Dept R P.O. Box 3699 St Cloud, MN 56397-3699.

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TGW Mulligan Club Playability Guarantee

Having The Right Equipment Is Essential!
Feel Confident In Your Purchase With Our Exclusive TGW Mulligan Club Playability Guarantee!

It's simple. Your complete satisfaction is very important to us. In an effort to provide the highest level of comfort when making a purchase, we are proud to offer our exclusive 30 day playability guarantee. If for any reason your are not happy with the performance of your club(s), simply click here and follow the instructions to begin the online return process. This offer applies to items that are not damaged and reveal only normal wear. The clubs cannot be altered in any way, including shaft or grips. Limit one exchange per purchase. Return shipping is the customer's responsibility. Shipping costs are nonrefundable. Not available on custom club orders. Replacement orders using in-store credit must be placed over the phone. To reach customer service call toll free 1-888-838-5551 (toll free) in the US, and (toll call) 001-316-838-2199 for international customers.

Please Note: TGW Mulligan Club Playability Guarantee applies only to clubs with this label at the top of the page. It does not apply to custom clubs or demo & returned clubs.

Look for this label:  

Purchase With Peace Of Mind!
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Exclusive 60-Day Wearability Guarantee

Equipment Is Essential!
Feel confident in your apparel purchase with our exclusive 60-Day Wearability Guarantee. It’s simple. Wear it. Wash it. Work it. If you don’t like it, return it.

If for any reason you are not happy with the performance of your purchase, return it to us within 60 days of the date of shipment to receive full in-store credit towards another purchase. Plus, UPS standard shipping is FREE for both the returned item and your in-store credit purchase. Simply click here and follow the instructions to begin the online return process. This offer applies to items that are not damaged and reveal only normal wear. The clubs cannot be altered in any way, including shaft or grips. Limit one exchange per purchase. Return shipping is the customer's responsibility. Shipping costs are nonrefundable. Not available on custom club orders. Replacement orders using in-store credit must be placed over the phone. To reach customer service call toll free 1-888-838-5551 (toll free) in the US, and (toll call) 001-316-838-2199 for international customers.

Please Note: 60-Day Wearability Guarantee applies only to items with this label on the page.

Look for this label:  


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Warranties

If a problem occurs with the product (clubs) and has been used in any way, under normal wear & usage, the item will be handled as a warranty issue, not as defective or under Playability Guarantee. Return shipping charges for warranty items are the customer's responsibility.

All products carry a full manufacturer’s warranty. Should you have a problem within the manufacturer’s warranty period The Golf Warehouse will do everything possible to assist you in taking care of your particular situation.

If needed, call The Golf Warehouse to inquire on manufacturer's warranty time period.

It is at the manufacturer's discretion on repair, replace or refund of item. Please allow 4 to 6 weeks for repair from the time the manufacturer receives the item.

Manufacturer Warranties still apply to custom and special ordered items. Special Order items and Custom Orders are not returnable.

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Returns & Exchanges

The Golf Warehouse stands behind every item we sell. We are committed to having happy customers that not only can’t wait to shop again but go out and tell their friends about The Golf Warehouse. That’s why we offer a 100% MONEY BACK GUARANTEE. In the unlikely event that you are unhappy with your product simply return it within 60 days for a 100% refund.

Items returned or returned for exchange must be accompanied by the original packaging and materials. Items must be in NEW and UNUSED condition, except for Playability and Wearability items. All returns will be inspected prior to credit being issued. Credit will be issued for the purchase price of the item(s) returned. Shipping costs are nonrefundable.

The Golf Warehouse offers you a 100% money-back guarantee. If for any reason you are dissatisfied with your purchase from The Golf Warehouse, you may return the item(s) in NEW, UNUSED AND ORIGINAL CONDITION, except for Playability and Wearability items, WITHIN 60 DAYS in their original packaging for a full item amount refund. Shipping is not refundable.

When returning or exchanging a product, all parts, pieces, accessories, manuals, warranty information, and printed materials must be in their original packaging with the product in order to be eligible for a full refund. Closeouts, custom orders, demo items, personalized items, open videos, DVD's and computer software are not returnable.

For returns, shipping charges are the customer's responsibility. Exchanges feature free shipping both ways.

We recommend that you insure the item when shipping. Items must be in NEW and UNUSED condition, except for Playability and Wearability items.

CUSTOM ORDERS, DEMO ITEMS and PERSONALIZED ITEMS are not returnable. SPECIAL ORDER items that are not regular in stock items are also not returnable.

Please Note: All sales are subject to availability of product from the respective manufacturer and/or vendor.

INTERNATIONAL RETURNS
The customer is responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax or brokerage fees and insurance for replacements. Closeouts, custom orders or demo items are not returnable either domestically or internationally.

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Special Orders
When something is purchased as a "Special Order", it can mean one of several things:
1. It could mean that it is not a normally stocked item and it will be ordered on your behalf.
2. It could mean that it is a normally stocked item but The Golf Warehouse is temporarily out of stock or the item is backordered from the manufacturer.
3. It could mean that it is a new item that The Golf Warehouse anticipates arriving in the warehouse soon. If you order an item that is listed "Special Order" please allow two to four weeks for delivery.

Should you need something special that you cannot find in the The Golf Warehouse online catalog simply Email us at cs@tgw.com with your request. We will get back with you promptly.

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About Our Prices
The Golf Warehouse is committed to being your discount retailer of golf equipment and apparel over the Internet. As such, we want you to understand our prices, and the prices that the manufacturers suggest we post for informational purposes.
"SRPs" are suggested retail prices provided to The Golf Warehouse by suppliers (such as Nike). SRPs represent what the manufactures suggest we charge. They are for reference only. The SRPs may or may not be sold at the price at which the product is commonly sold, or even sold at all, and products may be sold below suggested retail price. Whether other retailers sell at suggested retail price will vary by product, geographic location, type of store, and over time. Suggested retail prices can, however, be used by you as a benchmark by which to compare our discounts from SRP to the discounts from SRP of other companies that sell golf equipment and apparel and likewise post their prices or discounts in relation to the suggested retail price.

The Golf Warehouse periodically updates the suggested retail prices posted on its website. As manufacturers provide the latest suggested retail price information to The Golf Warehouse, The Golf Warehouse updates its website. At times, however, a manufacturer may change a suggested retail price without notice to The Golf Warehouse. Thus, the manufacturer of a particular product should be contacted if you want to ensure that you obtain the most up-to-date SRP information available.
If you have any questions or comments about The Golf Warehouse's pricing or other policies, please contact us at cs@tgw.com


The Golf Warehouse has great vendor partnerships that empower us to offer a vast selection of items at the lowest prices. Since we are not a wholesaler, vendors have requested that we do not fulfill an order if we have knowledge of intent to resell the products. Adhering to this policy will allow us to continue providing the best golf values & selection on the web. If you have any questions about this policy, please contact us at cs@tgw.com.

Tax
The Golf Warehouse collects sales tax in the states of Kansas and Indiana.

Although we, as the seller, may not obligated to collect your state's sales tax, this purchase is subject to state sales tax unless it is specifically exempt from taxation. The purchase is not exempt merely because it was made over the Internet or by other remote means. Your state, if it imposes a sales tax, may require that you report and pay the tax due on your purchase. Details of how to file a state sales or use tax return may be found on your state's department of revenue website.

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International Customers
The Golf Warehouse ships to over 200 international locations. We use UPS Worldwide Express and UPS Worldwide Expedited shipping services.

Please contact customer service with any questions cs@tgw.com or by phone 001-316-838-2199.

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Currency
All orders placed with The Golf Warehouse are in United States Dollars (USD).

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About The Golf Warehouse:
Security | Bill Me Later® | TGW Mulligan Club Playability Guarantee | About Our Prices | We Listen | FAQ
Customer Service | Map | Site Map | Review Guidelines | Warranty | Email Notices | Catalog Signup
Company Information | Price Match | Wichita Retail Store | Job Openings | Why We Don't Always Show Prices
Ordering & Shipping:
Affiliate Program | Order By Phone | Get The TGW iPhone & iPad apps | Shipping Information
Order Status/Tracking | Returns | Secure Order Form
Golf Category Quick Links:
Win a Bridgestone Stroke Saver Package
Brand Videos & More | Corporate / Tournament | Team Logo Merchandise | Trade-In Center
Final Clearance | Pre-Owned Clubs | Club Repair/Enhancement | Drivers | Fairway Woods | Utility/Hybrid | Irons
Hybrids/Mixed Sets | Putters | Wedges | Golf Bags | Golf Balls | Golf Shoes | Golf Shirts | Golf Pants
GPS | Rangefinders | Golf Carts | Training Aids | Today's Golf News | Categories | Products | Brands | Top Searches
Soccer Categories | Soccer Products | Soccer Brands | Top Soccer Searches

BizRate Customer Certified (GOLD) Site - TGW.com - The Golf Warehouse Reviews at Bizrate Bizrate Circle of Excellence Award Better Business Bureau
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The Golf Warehouse - A Redcats USA Company TGW.com is a Redcats USA Company.
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